Privacy Policy

faCellitate GmbH welcomes you to our website and thanks you for your interest in our company. faCellitate GmbH takes the protection of personal data very seriously.

The controller within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws and regulations is:

faCellitate GmbH

Franz-Volhard-Straße 5

68167 Mannheim

Germany

Phone: +49 621 877 5353 0

Email: info@facellitate.com

You can contact the Data Protection Officer by email at:

info@facellitate.com

This Privacy Policy explains which personal data faCellitate collects when you visit our website, the purposes for which this data is used, the legal basis for the processing of personal data, the recipients of this personal data, the retention period of this personal data, and whether you are required to provide personal data. In addition, this Privacy Policy informs you about your rights regarding the processing of your personal data, as well as the controller under data protection law and, where applicable, the Data Protection Officer.

1. General Visits to Our Website

When you visit our website without contacting us or registering, your browser automatically transmits certain information to our server. This includes the IP address of your device, information about your browser such as language, user agent and screen resolution, the website you visited immediately before visiting our website, the requested URL or file name and page title, the referring URL, clicks on external links, the date and time of access, your approximate geographical location, your screen resolution, the amount of data transferred, and status information such as error messages or page loading times.

This data is processed to deliver the requested website content to your browser and to ensure the security, stability and proper functioning of the website. The IP address is stored only to the extent necessary to provide the requested content. In addition, the IP address may be transmitted to a service provider to derive company- and industry-related information from the public IP address. No personal data is stored in this process, and the IP address is stored neither by the service provider nor in faCellitate’s systems.

To measure the website’s reach, the IP address is stored only after the last octet has been removed, thereby anonymizing it. The last octet is removed immediately after collection so that no personal data about your use of the website is stored.

The legal basis for this processing is Art. 6(1)(f) GDPR. faCellitate’s legitimate interests are the operation, security and optimization of this website.

2. Contact forms, contact via e-mail and online shop

When you contact faCellitate by email or through a contact form on the website, faCellitate processes the personal data you provide, such as your name, email address, institutional affiliation and any other information contained in your message, as well as the date and time of your inquiry. This data is processed exclusively for the purpose of responding to and handling your inquiry.

When you place an order or submit an inquiry through the online shop, faCellitate processes your name, institution, country, address, telephone number, email address and any other information you provide, as well as the date and time of your order or inquiry. This data is used exclusively to process and respond to your inquiry.

Personal data collected in this context is stored only for as long as necessary to process your inquiry or until you request its deletion. Please note that the deletion of your personal data may result in faCellitate no longer being able to process or respond to your inquiry.

In certain cases, faCellitate may be required to retain communications containing personal data in order to protect or assert legal claims.

The legal basis for processing is Art. 6(1)(a) GDPR, based on the consent you have given by contacting faCellitate and providing personal data. You may withdraw your consent at any time by email without any formal requirements.

Where the retention of personal data is necessary to safeguard legitimate interests, the legal basis is Art. 6(1)(f) GDPR.

3. Use of cookies

This website uses technically necessary cookies. Cookies are small text files that are stored on your device and enable basic website functions. The cookies used are necessary to ensure the proper operation, security and stability of the website, including session management and security-related functions.

These cookies do not collect personal data for marketing, tracking or profiling purposes and do not require the user’s consent under applicable data protection law. You can prevent the storage of cookies at any time by adjusting your browser settings. Please note that disabling cookies may restrict the functionality of this website.

4. Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses cookies to analyze the use of the website. The information generated by these cookies is generally transmitted to a Google server in the USA and stored there.

If IP anonymization is enabled, your IP address will be shortened by Google within the European Union or the European Economic Area before transmission. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there.

Google processes this information on behalf of faCellitate to evaluate website usage, generate activity reports and provide related services.

The IP address transmitted by Google Analytics is not combined with other Google data. Google Analytics cookies are stored only where permitted by applicable law.

You can disable cookies in your browser settings or prevent Google from collecting data by installing the browser plug-in available at:

http://tools.google.com/dlpage/gaoptout?hl=en

Google Analytics is used with the “_anonymizeIp()” extension to ensure that IP addresses are processed in shortened form. Any reference to an identifiable individual is immediately removed.

User and event data are retained for 14 months.

The legal basis for this processing is Art. 6(1)(f) GDPR, based on faCellitate’s legitimate interest in analyzing and improving website performance and security.

Further information on the terms of use and data protection can be found at:

https://www.google.com/analytics/terms/de.html

and

https://policies.google.com/?hl=de

5. Links to Social Networks (X, YouTube and LinkedIn)

Our website contains links to our company profiles on the social networks X, YouTube and LinkedIn. These links allow you to access our company profiles on the respective platforms.

Where these are simple external links, merely displaying them on our website does not result in the automatic transmission of personal data to the respective platform operators. Only when you click on one of these links will you be redirected to the corresponding external platform.

When you access the respective platform, personal data may be processed by the relevant provider. This includes, in particular, your IP address, device and browser information, the date and time of access, and, where applicable, cookies and other online identifiers.

If you are logged in to the respective platform, the provider may associate your visit with your user account. In addition, information about your interactions with our company profile, such as views, comments, likes or shared content, may be processed.

The further processing of this data is carried out by the respective platform operators in accordance with their own privacy policies. Further information about the type, scope, purpose and duration of data processing, as well as your rights, can be found in the privacy policies of the respective providers:

X (formerly Twitter): https://x.com/en/privacy

YouTube (Google): https://policies.google.com/privacy?hl=en

LinkedIn: https://www.linkedin.com/legal/privacy-policy

This website uses a chatbot provided by HubSpot, Inc., Two Canal Park, Cambridge, MA 02141, USA, to enable visitors to contact faCellitate directly and to process inquiries.

When you use the chatbot, the personal data you provide, in particular your email address and the content of your messages, as well as technical information such as your IP address and device and browser information, is processed. Chat messages and contact details are stored in HubSpot. No automatic transfer to faCellitate’s CRM system takes place.

Before using the chatbot, you are informed about the use of cookies and the recording of conversations for quality assurance purposes. You can use the chatbot after confirming your consent by clicking the “I agree” button. Non-essential cookies are only set after you have given your consent.

Inactive chats and the associated messages are deleted. Contact details are retained for up to 365 days of inactivity, followed by a 90-day recovery period, after which they are permanently deleted, unless statutory retention obligations require otherwise.

Depending on the purpose, processing is based on Art. 6(1)(b) or (f) GDPR. Where consent is required, processing is based on Art. 6(1)(a) GDPR. You may withdraw your consent at any time with effect for the future.

When using the chatbot, personal data may also be transferred to the USA.

Further information can be found in HubSpot’s Privacy Policy:

https://legal.hubspot.com/privacy-policy

This website uses Google Maps, a mapping service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to display the location of our company on the contact page and to help you find your way to us.

When the Google Maps map is loaded, personal data may be transmitted to Google and processed by Google. This includes, in particular, your IP address, device and browser information, the date and time of access, and information about the website you have visited. In addition, Google may use cookies and similar technologies to collect information about your use of the mapping service.

This data is processed for the purpose of providing the map functionality and displaying our company’s location.

The Google Maps map is initially blocked and is only loaded after you have given your consent. The processing of personal data is based on Art. 6(1)(a) GDPR. You may withdraw your consent at any time with effect for the future via the cookie settings on our website.

When using Google Maps, personal data may also be transferred to Google servers in the USA.

Further information about the processing of personal data by Google, the retention period, your rights and available settings can be found in Google’s Privacy Policy:

https://policies.google.com/privacy?hl=en

This website is intended for persons aged 18 and over. faCellitate does not knowingly collect personal data from persons under the age of 18. Such data will be deleted immediately as soon as the user’s age becomes known.

Personal data collected through this website is not subject to automated individual decision-making, including profiling.

10. Transfer of Data to Third Countries

Unless expressly stated otherwise in this Privacy Policy, personal data is not transferred to third countries outside the European Union or the European Economic Area.

11. Your rights

You have certain rights under the General Data Protection Regulation (GDPR). These include the right to obtain confirmation as to whether personal data concerning you is being processed and, where this is the case, to access this data and obtain a copy of it. You have the right to obtain information about your stored personal data, its origin and recipients, and the purpose of data processing at any time and free of charge. You also have the right to request the correction of inaccurate personal data or the completion of incomplete personal data.

You have the right to request the deletion of your personal data (also known as the “right to be forgotten”), provided that there is no compelling legal reason for its continued processing. This right is not absolute and does not apply where the processing of personal data is necessary to comply with a legal obligation or for the establishment, exercise or defense of legal claims.

Furthermore, you have the right to request the restriction of the processing of your personal data. This means that the use of your personal data may be restricted or suspended. This right applies only in certain cases, in particular where the accuracy of the data is contested, the processing is unlawful and you object to its deletion, the data is required for the establishment, exercise or defense of legal claims, or the data is no longer needed for its original purposes.

Where processing is restricted, personal data may continue to be stored but may not be further processed. faCellitate will inform all recipients of personal data about any rectification, deletion or restriction of processing, unless this proves impossible or involves a disproportionate effort.

You also have the right to data portability. This means that you may receive your personal data in a structured, commonly used and machine-readable format and, where technically feasible, transmit this data to another controller.

Furthermore, you have the right to object to the processing of your personal data, particularly where the processing is based on legitimate interests or is carried out for direct marketing purposes. You have the right to be informed clearly, transparently and in an easily understandable manner about how your personal data is processed.

Where the processing of your data is based on your consent, you have the right to withdraw this consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

The exercise of your rights is free of charge; however, faCellitate may request appropriate proof of identity. faCellitate will make reasonable efforts within the scope of its legal obligations to provide you with access to your personal data, rectify it or delete it upon request.

For inquiries, the exercise of your rights referred to in this Privacy Policy or the submission of a complaint, you may contact faCellitate by email or in writing.

faCellitate aims to respond to you within one month in accordance with Art. 12(3) GDPR. Upon receipt of formal complaints, faCellitate will contact the complainant to clarify the circumstances. faCellitate cooperates with the competent supervisory authorities, including local data protection authorities, to resolve complaints that cannot be resolved directly.

If you are not satisfied with the handling of your complaint, you have the right to lodge a complaint with a data protection supervisory authority of your choice. This also includes the data protection supervisory authority responsible for the controller:

State Commissioner for Data Protection and Freedom of Information of Baden-Württemberg (Landesbeauftragter für Datenschutz und Informationssicherheit Baden-Württemberg)

https://www.baden-wuerttemberg.datenschutz.de/beschwerde/

12. Incorporation and Validity of the Privacy Policy

By using this website, you give your prior consent to the data processing activities described herein.

This Privacy Policy applies only to the web content of faCellitate. Different privacy and data security provisions apply to linked external content. Information about who is responsible for these services can be found in the respective legal notices.

Due to the further development of this website or the implementation of new technologies, it may become necessary to amend this Privacy Policy. faCellitate therefore reserves the right to amend this Privacy Policy at any time with effect for the future. The version available at the time of your visit to the website shall always apply.

Last updated: September 2026