Privacy Policy

faCellitate GmbH is delighted that you have visited our website and thanks you for your interest in our company. faCellitate GmbH takes the protection of personal data very seriously.

This Privacy Policy explains which personal data faCellitate collects when you visit our website, for which purposes such data is used, the legal basis for the processing of personal data, the recipients of such personal data, the period for which such personal data is stored and whether you are obliged to provide personal data. Furthermore, this Privacy Policy informs you about the existence of your rights regarding the processing of your personal data, as well as the controller within the meaning of data protection law and, where applicable, the data protection officer.

1. General visits to our website

When you visit our website without contacting us or registering, your browser automatically transmits certain information to our server. This includes the IP address of your device, information about your browser such as language, user agent and screen dimensions, the website you visited immediately before accessing our website, the requested URL or file name and page title, the referring URL, link clicks to external domains, the date and time of access, approximate geographic location, screen resolution, the volume of data transmitted and status information such as error messages or page generation times.

This data is processed in order to deliver the requested website content to your browser and to ensure the security, stability and proper functioning of the website. The IP address is stored only to the extent necessary to provide the requested content. In addition, the IP address may be transmitted to a service provider to derive company-related and industry-related information from the public IP address. No personal data is stored during this process, and the IP address is neither stored by the service provider nor in faCellitate’s systems. For web audience measurement purposes, the IP address is stored only after the last octet has been removed, rendering it anonymous. The last octet is removed immediately upon collection, which ensures that no personal data about your website usage is retained.

The legal basis for this processing is Article 6 (1) lit. f GDPR. faCellitate’s legitimate interests are the operation, security and optimization of this website.

2. Contact forms, contact via e-mail and online shop

If you contact faCellitate by e-mail or via a contact form on the website, faCellitate processes the personal data you provide, such as your name, e-mail address, institutional affiliation and any additional information contained in your message, as well as the date and time of your enquiry. This data is processed solely for the purpose of responding to and handling your request.

If you place an order or submit an enquiry via the online shop, faCellitate processes your name, institution, country, address, telephone number, e-mail address and any additional information provided, together with the date and time of your order or enquiry. This data is used exclusively to process and respond to your request.

Personal data collected in this context is stored only for as long as necessary to fulfil your request or until you request deletion of your personal data. Please note that deletion of your personal data may prevent faCellitate from further processing or responding to your request. In certain cases, faCellitate may be required to retain communications containing personal data in order to protect or assert legal claims.

The legal basis for the processing is Article 6 (1) lit. a GDPR, based on your consent given by contacting faCellitate and providing personal data. You may revoke your consent at any time by informal notice via e-mail. Where personal data must be retained for the protection of legal interests, the legal basis is Article 6 (1) lit. f GDPR.

3. Use of cookies

This website uses technically necessary cookies. Cookies are small text files that are stored on your device and enable basic website functionality. The cookies used are required to ensure the proper operation, security and stability of the website, including session handling and security-related functions. These cookies do not collect personal data for marketing, tracking or profiling purposes and do not require user consent under applicable data protection law. You may prevent the storage of cookies at any time by adjusting your browser settings. Please note that disabling cookies may limit the functionality of this website.

4. Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies to analyse how users interact with the website. Information generated by these cookies is generally transmitted to a Google server in the United States and stored there. Where IP anonymization is enabled, Google truncates the IP address within the European Union or the European Economic Area before transmission. Only in exceptional cases is the full IP address transmitted to a Google server and shortened there.

Google processes this information on behalf of faCellitate to evaluate website usage, compile activity reports and provide related services. The IP address transmitted by Google Analytics is not merged with other Google data. Google Analytics cookies are only stored if permitted under applicable law. You may disable cookies through your browser settings or prevent data collection by Google by installing the browser plug-in available at http://tools.google.com/dlpage/gaoptout?hl=en.

Google Analytics is used with the extension “_anonymizeIp()”, ensuring that IP addresses are processed in abbreviated form. Any personal reference is excluded immediately. User and event data is stored for a period of 14 months. The legal basis for this processing is Article 6 (1) lit. f GDPR, based on faCellitate’s legitimate interest in analysing and improving website performance and security.

5. Hotjar

This website uses Hotjar, an analytics tool provided by Hotjar Ltd., Level 2, St Julian’s Business Centre, 3 Elia Zammit Street, St Julian’s STJ 1000, Malta. Hotjar allows faCellitate to analyse user behaviour such as mouse movements, scrolling and interactions. Data collected includes anonymized IP addresses, device and browser information, screen size, country-level location, language preferences, usage data and timestamps.

Hotjar processes this data to generate usage reports and insights. Third-party services such as Google Analytics or Optimizely may also be involved in this process. Cookies used by Hotjar may have varying storage durations. You may opt out of Hotjar tracking at https://www.hotjar.com/opt-out. If consent is required under applicable law, data processing is based on Article 6 (1) lit. a GDPR and may be revoked at any time.

6. Privacy of children

This website is intended for use by persons aged 18 years or older. faCellitate does not knowingly collect personal data from persons under the age of 18. Any such data will be deleted immediately upon becoming aware of the user’s age.

7. Automated individual decision-making

Personal data collected via this website is not subject to automated individual decision-making, including profiling.

8. Data transmission to third countries

Unless expressly stated in this Privacy Policy, personal data is not transferred to third countries outside the European Union or European Economic Area.

9. Your rights

You have certain rights under the General Data Protection Regulation. These include the right to request confirmation as to whether personal data concerning you is being processed and, where that is the case, access to such personal data and a copy thereof. You have the right to obtain information free of charge at any time about your stored personal data, its origin and recipients and the purpose of the data processing. You also have the right to request the rectification of inaccurate personal data or the completion of incomplete personal data.

You have the right to request the erasure of your personal data, also known as the “right to be forgotten”, where there is no compelling legal reason for further processing. This right is not absolute and does not apply where the processing of personal data is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims. Furthermore, you have the right to request the restriction of the processing of your personal data, meaning that the use of your personal data may be suspended or limited. This right applies only in certain situations, in particular where the accuracy of the data is contested, where the processing is unlawful and you oppose erasure, where the data is required for the establishment, exercise or defence of legal claims, or where the data is no longer needed for the original purposes. Where processing is restricted, personal data may continue to be stored but not otherwise processed. faCellitate will notify any recipients of personal data of any rectification, erasure or restriction of processing, unless this proves impossible or involves disproportionate effort.

You also have the right to data portability, meaning the right to receive the personal data concerning you in a structured, commonly used and machine-readable format and to transmit such data to another controller where technically feasible. In addition, you have the right to object to the processing of your personal data, in particular where processing is based on legitimate interests or carried out for direct marketing purposes. You have the right to be informed in a clear, transparent and easily understandable manner about how your personal data is processed.

Where processing is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal. The exercise of your rights is free of charge; however, faCellitate may require appropriate proof of identity. faCellitate will use reasonable efforts, in accordance with its legal obligations, to provide access to, correct or delete personal data upon request.

To make enquiries, exercise any of the rights set out in this Privacy Policy or submit a complaint, you may contact faCellitate by e-mail or in writing. faCellitate will endeavour to respond within within one month in accordance with Art. 12(3) GDPR. Where formal complaints are received, faCellitate will contact the complainant to follow up. faCellitate cooperates with the relevant supervisory authorities, including local data protection authorities, to resolve complaints that cannot be resolved directly. If you are not satisfied with the handling of your complaint, you have the right to lodge a complaint with the competent data protection supervisory authority.supervisory authority.

10. Complaints

You have the right to lodge a complaint with faCellitate’s Data Protection Officer or with a supervisory authority, in particular in the Member State of your habitual residence or place of work. You may also contact the supervisory authority of Baden-Württemberg at Königstraße 10a, 70173 Stuttgart, Germany, or via www.baden-wuerttemberg.datenschutz.de.

11. Data Protection Officer

The Data Protection Officer of faCellitate GmbH is Simon Widmaier, Franz-Volhard-Straße 5, 68167 Mannheim, Germany. He can be contacted at info@facellitate.com.